It’s all about the customer experience!

The 2008 Customer Experience Impact Report
A bad customer experience leads to:
Lost business (81% would stop doing business and 69% would never return)
Viral detractors (74% tell others about bad service and 20% have posted negative feedback online)
Operational cost burden (61% have directly complained and 37% have returned products)
A good [...]

PRESS RELEASE
FOR IMMEDIATE RELEASE
Farr Media Announces Retail Preview Distribution Partnership for Australia and New Zealand
October 15, 2009
NEW YORK, NY – WINNIPEG, MB – Farr Media Corporation announced today the signing of DVDfeed as the exclusive distribution partner for Retail Preview in Australia and New Zealand.
Retail Preview offers an enhanced consumer media shopping experience with a web [...]

Article published in the Winnipeg Free Press March 27, 2009

The Big Idea

By: Martin Cash

Enlarge Image 
Scott Farr with a video game and his interactive software indexing the game and thousands of other titles. (PHIL HOSSACK / WINNIPEG FREE PRESS )

The product
Retail Preview is an interactive web-based merchandising tool that allows retail customers to peruse trailers for [...]

A recent report by Adams Media Research (Video Rental Report 2009: Innovations Halt Long Decline) stated the packaged video rental market will remain steady at $8.2 billion through 2013.
Link to the Video Business Article
Highlights of this report:

Traditional transactional rentals at bricks-and-mortar stores will remain the most popular option for renters with a 48% market share [...]

FOR IMMEDIATE RELEASE
Farr Media Announces Launch of the Next Generation Retail Preview

March 4, 2009
NEW YORK, NY WINNIPEG, MB –  Farr Media Corporation announced today the launch of their next generation Retail Preview service that provides media retailers with an innovative, interactive  merchandising tool for consumer media discovery of DVD movies and Video Games.
Retail Preview is [...]