It’s all about the customer experience!

The 2008 Customer Experience Impact Report
A bad customer experience leads to:
Lost business (81% would stop doing business and 69% would never return)
Viral detractors (74% tell others about bad service and 20% have posted negative feedback online)
Operational cost burden (61% have directly complained and 37% have returned products)
A good [...]

Macrovision Agrees to Acquire Assets of Muze

Macrovision announced today that they have agreed to acquire substantially all of the assets of Muze, Inc. for $16.5M US. This follows their recent acquisition of All Media Guide in November 2007, for $82M US.
Macrovision Agrees to Acquire All Media Guide Holdings, Inc
These acquisitions transform Macrovision into one of [...]

A recent report by Adams Media Research (Video Rental Report 2009: Innovations Halt Long Decline) stated the packaged video rental market will remain steady at $8.2 billion through 2013.
Link to the Video Business Article
Highlights of this report:

Traditional transactional rentals at bricks-and-mortar stores will remain the most popular option for renters with a 48% market share [...]