It’s all about improving the in-store customer experience!
Written by admin on October 20, 2009 – 3:54 pm
It’s all about the customer experience!
The 2008 Customer Experience Impact Report
A bad customer experience leads to:
Lost business (81% would stop doing business and 69% would never return)
Viral detractors (74% tell others about bad service and 20% have posted negative feedback online)
Operational cost burden (61% have directly complained and 37% have returned products)
A good [...]